Capital Auto Shop is looking to recruit an experienced Auto Body Estimator to join our team. This is an excellent opportunity for someone who is looking for long term growth and opportunity at a growing business.

Job Responsibilities:

• Meet and greet customers, assist them through all phases of the repair process.
• Establish rapport quickly, with all types of customers by being empathetic, kind, and professional with all clients.
• Prepare estimates in accordance with the our protocols and have the ability to upload estimates and images that meet those standards.
• Maintain contact with customer while vehicle is in the repair process along with communicating regarding status of repair.
• Prepare and submit claims and collect all outstanding payments.
• Reconcile and prepare for invoicing final invoices that match approved estimates.
• Contact owner well in advance of completion to communicate when they can expect the repair to be completed.
• Strive for top customer satisfaction and remind customers that the best thing they can do for us is to leave us a review.

Job Requirements:

• Must have a valid driver’s license
• I-Car training history required
• Knowledge of CCC ONE Management Systems and Repair Workflow
• Team oriented, flexible and focused on maintaining a high level of Customer Service
• Demonstrate working knowledge of DRP insurance procedures and practices
• Ability to effectively manage multiple projects independently and in a fast-paced environment
• Overall, have a positive attitude and be easy to work with so the team can succeed

Experience:

At a minimum, 2 years experience as a body shop estimator.